Quality: Olivia is very committed and communicates very quickly. The first prototype was disappointing because there were stress cracks in the metal and the defect was known before shipping and should not have been sent. There were unnecessary discussions about the PU wheels I wanted, which were apparently not available, but the second prototype was free and perfectly executed. Everything, from the logo, paintwork, saddle and wheel quality, was perfectly executed. The prototype is flawless and impressed the customer. Working with Olivia was very pleasant and we will continue to work with her and place our first bulk order with her.